Frequently Asked Questions

Personalising your jewellery is easy. Simply enter the name, date, message, or text you would like engraved in the personalisation box on the product page before adding the item to your cart. Some personalised jewellery designs may also allow you to choose birthstones, a font style or upload a photo, depending on the product.

Please check your spelling and details carefully before placing your order, as each piece of personalised jewellery is custom made exactly as entered. Once your order is confirmed, our team will be receive your order ready for them to create your unique engraved jewellery piece.

In most cases, personalised jewellery can include letters, numbers, and some basic symbols depending on the design and font style selected. However, not all special characters or emojis can be engraved because jewellery engraving machines and fonts may have limitations. Symbols like ♥ can be added without contacting us.

If you would like to include a special character or symbol in your personalised jewellery, please check the product description or contact us before placing your order. Our team will be happy to confirm whether your requested character can be engraved.

Can I change my engraving after placing my order?

If you need to change your engraving or personalisation, please contact us as soon as possible after placing your order. If your personalised jewellery has not yet entered the production process, we may be able to update the engraving details.

Because personalised jewellery is custom made specifically for each order, changes may not be possible once production has started. We recommend checking your spelling, names, and dates carefully before completing your order to ensure everything is correct. If you need assistance, please contact us with your order number and the updated engraving details

The number of characters you can engrave depends on the specific personalised jewellery design. Each product has a set character limit to ensure the engraving remains clear and easy to read. The personalisation box on the product page will automatically limit the number of characters you can enter.

If you are unsure whether your engraving will work well on a particular design, please feel free to contact us and we will be happy to help.

Yes, we may be able to create custom jewellery designs that are not currently listed on our website. If you have a specific idea or design in mind, please contact us with the details and our team will check whether it is possible to create your custom piece.

We will be happy to review your request and let you know what options may be available. If possible, please include any reference images or design ideas when contacting us. This often helps the team understand what the customer wants more quickly.

Most personalised jewellery pieces take approximately 15 working days to be carefully made before they are ready for dispatch. In many cases, orders may be completed sooner depending on the design and current production schedule.

Some items may take longer to produce, and the estimated production timeframe is listed on each individual product page. We recommend checking the product description for the most accurate timeframe for your chosen piece.

Once your jewellery is completed, orders within New Zealand are sent via NZ Post overnight courier. Orders to Australia are sent via NZ Post international delivery and usually take approximately 5–10 working days to arrive.

Photo projection jewellery is a special type of personalised jewellery that allows you to keep a meaningful photo hidden inside the pendant. A tiny image is carefully placed inside the stone and can be viewed by looking through it or by shining a light through the pendant to project the image onto a wall or surface.

This unique jewellery design allows you to carry a treasured memory with you wherever you go. Many customers choose photo projection jewellery to keep a photo of a loved one, partner, family member, child, or pet close to their heart.

Photo projection jewellery also makes a thoughtful and sentimental gift for birthdays, anniversaries, memorials, or other special occasions. You simply upload your chosen photo when placing your order, and we will carefully create your personalised piece.

Once your personalised jewellery has been carefully made, it will be dispatched via NZ Post overnight courier. Delivery within New Zealand usually takes 1–2 working days, depending on your location.

You will receive a tracking number once your order has been shipped so you can follow the progress of your delivery. Please remember that production time for personalised jewellery is separate from delivery time.

Yes, we ship to Australia. Orders are sent via NZ Post international delivery, and delivery usually takes approximately 5–10 working days once your personalised jewellery has been completed and dispatched.

At this time, our online store primarily ships to New Zealand and Australia. If you would like your order sent to another international destination, please contact us and we will be happy to advise whether shipping is available.

We offer free shipping within New Zealand on all orders.

Shipping to Australia is $12, and orders are sent via NZ Post international delivery.

Once your personalised jewellery has been dispatched, you will receive a tracking number so you can follow the progress of your delivery.

Yes. Once your personalised jewellery has been completed and dispatched, you will receive an email with your NZ Post tracking number. This allows you to track the progress of your delivery online and see when your order is expected to arrive.

Once your personalised jewellery has been dispatched, delivery is handled by the courier service. While most orders arrive within the estimated delivery time, occasional delays can occur due to factors outside our control, such as courier processing times or busy delivery periods.

If your parcel appears to be delayed, we recommend checking your tracking information first for the latest delivery updates. If you are concerned about the progress of your order, please contact us and we will be happy to assist you in following up with the courier.

At this time, we are unable to offer priority production for personalised jewellery. Each order is carefully made and processed in the order it is received to ensure every customer receives the same level of care and attention.

Once your jewellery is completed, it is sent using the fastest delivery option we offer to ensure it reaches you as quickly as possible.

To help ensure your order arrives in time for special occasions, we provide recommended order cut-off dates during peak periods.

For Mother’s Day, the cut-off dates are:
• Personalised jewellery: 16 April
• Non-personalised jewellery: 6 May

Cut-off dates for Father’s Day, Christmas, and Valentine’s Day will be updated on our website closer to those occasions to provide the most accurate information.

Because personalised jewellery is custom made specifically for each order, we are generally unable to accept returns or exchanges for items that have been personalised, unless the item arrives damaged or there is a manufacturing fault.

If you receive a non-personalised item and wish to return it, please contact us within 14 days of receiving your order and we will be happy to advise you on the return process.

If your jewellery arrives damaged or there is an issue with your order, please contact us as soon as possible with your order number and photos of the item, and we will work with you to resolve the problem.

Because personalised jewellery is custom made specifically for each order, we are generally unable to accept returns or exchanges if you change your mind. Each piece is created using the personalisation details provided at the time of purchase.

However, if your item arrives damaged, faulty, or there has been an error with your order, please contact us as soon as possible with your order number and photos of the item, and we will work with you to resolve the issue.

What happens if my item arrives damaged?

We take great care in preparing and packaging every order. However, if your jewellery arrives damaged or faulty, please contact us as soon as possible after receiving your order.

Please include your order number and clear photos of the damaged item, and our team will review the issue and work with you to resolve it as quickly as possible.

Do you offer a warranty?

We stand behind the quality of our jewellery. If your item has a manufacturing fault, please contact us as soon as possible with your order number and photos of the issue, and our team will be happy to review the matter and assist you.

Please note that normal wear and tear, accidental damage, or damage caused by improper care are not covered under warranty.

Yes, sterling silver can naturally tarnish over time when exposed to air, moisture, perfumes, or everyday chemicals. This is a normal reaction and does not affect the quality of the jewellery.

The good news is that tarnish can usually be easily removed by gently cleaning your jewellery with a soft polishing cloth designed for silver. Storing your jewellery in a dry place and avoiding contact with water, perfumes, and lotions can also help keep it looking its best.

Gold plated jewellery can be worn regularly, but over time the gold plating may gradually fade with frequent wear. Factors such as exposure to water, perfumes, lotions, and chemicals can cause the plating to wear more quickly.

To help maintain the appearance of your gold plated jewellery, we recommend removing it before showering, swimming, exercising, or applying perfumes and lotions. With proper care, your jewellery will stay looking beautiful for longer.

To clean gold plated jewellery, gently wipe the piece with a soft, lint-free cloth to remove oils and dirt. If needed, you can lightly dampen the cloth with warm water and gently clean the surface.

Avoid using harsh chemicals, jewellery cleaners, or abrasive materials, as these can damage the gold plating. After cleaning, ensure the jewellery is completely dry before storing it in a cool, dry place. Regular gentle cleaning and proper storage will help your gold plated jewellery maintain its shine for longer.

The main difference between these materials is the amount of gold they contain and their durability.

14K gold contains 58.5% pure gold mixed with other metals to increase strength and durability. It is a popular choice for jewellery because it balances gold content with everyday wearability.

18K gold contains 75% pure gold, giving it a richer yellow colour. Because it has a higher gold content, it is generally softer than 14ct gold but is valued for its luxurious appearance.

Monel gold jewellery is made from Monel silver, with gold or rose gold infused into the metal rather than plated on the surface. This infusion process is superior to traditional gold plating because the gold is bonded into the metal, meaning it will not rub off or lose its appearance over time. Infused gold jewellery is also very durable and can be worn daily, including while showering, exercising, or swimming.

Each option offers different benefits, allowing you to choose the jewellery that best suits your style, durability needs, and budget.

To keep your jewellery looking its best, we recommend handling it with care and storing it in a cool, dry place when not being worn. Gently clean your jewellery with a soft, lint-free cloth to remove oils and dirt from everyday wear.

Avoid exposing your jewellery to harsh chemicals such as perfumes, lotions, cleaning products, and chlorine, as these can affect the appearance of some metals and finishes. Removing your jewellery before swimming, showering, or exercising can also help maintain its shine and condition.

With proper care and regular gentle cleaning, your jewellery will continue to look beautiful for years to come.

We accept a range of secure payment methods to make your purchase easy and convenient. These include major credit and debit cards, PayPal, Afterpay and other payment options available at checkout.

All payments are processed through secure payment gateways to ensure your personal and payment information is protected.

Yes, we accept PayPal as a secure and convenient payment method. You can select PayPal at checkout and complete your purchase using your PayPal account or a credit or debit card through PayPal’s secure payment system.

Yes, your payment information is secure. Our website uses secure payment gateways and encryption technology to protect your personal and payment details during the checkout process.

We do not store your credit card information, and all transactions are processed through trusted and secure payment providers to ensure your information remains safe.

Yes, we offer Afterpay as a Buy Now Pay Later payment option. Afterpay allows you to receive your jewellery straight away and pay for your purchase in four interest-free instalments over time.

Simply select Afterpay at checkout, and you will be guided through the quick and secure payment process.

Yes, you can have your order sent directly to the recipient as a gift. We are also happy to gift wrap your jewellery and include a card with your message.

Simply leave your gift message in the order notes at checkout, and we will ensure it is included with your order.

Yes, you can include a personal gift message with your order. Simply write your message in the order notes section at checkout, and we will include it on a card with your gift. No pricing information is included in gift orders.

No, we do not include invoices or pricing information inside the package. This makes it easy for customers to send jewellery directly as a gift without revealing the purchase details.

Your order confirmation and receipt will be sent to you by email after your purchase for your records.

Once your personalised jewellery has been completed and dispatched, you will receive an email notification confirming that your order has been completed, along with your NZ Post tracking number. You can use this tracking number to follow the progress of your delivery online.

If you have not received your tracking email, please check your spam or junk folder first. If you still cannot find it, please contact us and we will be happy to assist you.

Order confirmation emails are sent automatically after your purchase has been successfully completed. If you have not received your confirmation email, please first check your spam or junk folder, as automated emails can sometimes be filtered there.

If you still cannot find your confirmation email, please contact us with your name and the email address used for your order, and we will be happy to check the status of your order for you.

First, please check your tracking number in the dispatch email to see the latest delivery updates from NZ Post. This will usually show the current location and estimated delivery time for your parcel.

Please also remember that personalised jewellery requires production time before it is shipped. Most pieces take approximately 15 working days to be made before dispatch.

If your tracking information has not updated for several days or you are concerned about your delivery, please contact us with your order number, and we will be happy to assist you.

If you need assistance, you can contact our customer support team by email at [email protected] or through the contact form on our website. We will be happy to help with any questions about your order or our jewellery.

Please include your order number (if applicable) and as much detail as possible so we can assist you as quickly as possible.