Privacy Policy
Last updated: 12 September 2026
Your Jewellery Shop NZ respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 2020.
This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and your rights regarding your personal information.
Who We Are
Your Jewellery Shop NZ is a New Zealand online jewellery retailer.
Website: yourjewelleryshop.nz
Email: [email protected]
For privacy enquiries, please contact:
Privacy Officer
Your Jewellery Shop NZ
[email protected]
What Personal Information We Collect
Depending on how you use our website, we may collect:
- your name
- billing and delivery addresses
- email address
- telephone number
- order and purchase information
- product personalisation details, including names, dates, photographs or birthstones
- account details if you create an account
- communications you send to us
- marketing preferences
- information about how you use our website
- information needed to prevent fraud, spam or misuse of our website.
We only collect personal information that is reasonably necessary for our business activities.
Gift Recipient Information
If you purchase a gift for another person, you may provide us with information about that recipient, such as their name and delivery address.
We use gift recipient information only for purposes such as processing and delivering the order, unless another lawful purpose applies.
We handle this information in accordance with the Privacy Act 2020.
How We Use Your Information
We may use your personal information to:
- process and fulfil your orders
- create and personalise jewellery
- arrange delivery
- process payments
- communicate with you about your order
- provide customer service
- manage refunds, returns or complaints
- operate customer accounts
- send abandoned-cart reminders where appropriate
- send marketing communications where you have consented or where otherwise permitted by law
- improve our website, products and customer experience
- measure website and advertising performance
- prevent fraud, spam, security threats and misuse
- comply with legal, accounting and tax obligations.
Marketing Communications
If you choose to subscribe to our marketing emails, we may send you product information, promotions, news and special offers.
You can unsubscribe at any time using the unsubscribe link in our marketing emails or by contacting us.
Unsubscribing from marketing does not prevent us from sending transactional messages relating to an order you have placed.
Payment Information
Payments are processed through secure third-party payment providers made available at checkout, such as WooPayments and Afterpay.
We do not store your full credit or debit card number on our website.
Payment providers may collect and process personal information in accordance with their own privacy policies and security requirements.
Service Providers
We use third-party providers to help operate our business.
These may include providers of website hosting, payment processing, courier services, email marketing, abandoned-cart services, customer support, live chat, analytics, advertising, fraud prevention, security and business software.
These services may include providers such as Google, Meta, Retainful and Tidio, along with other providers we use from time to time.
We provide third parties only with information reasonably necessary for them to perform the relevant service.
Overseas Processing
Some service providers we use may store or process information outside New Zealand.
Where personal information is disclosed overseas, we take reasonable steps to comply with the Privacy Act 2020 and applicable requirements relating to overseas disclosure.
Cookies
Our website uses cookies and similar technologies.
Cookies may be used to:
- keep items in your shopping cart
- remember preferences
- enable checkout and account functions
- understand website traffic and usage
- measure advertising performance
- improve our website
- provide relevant advertising.
Some cookies are necessary for the website to function.
You can control cookies through your browser settings, although disabling some cookies may affect how parts of the website work.
Website Analytics and Advertising
We may use analytics and advertising services to understand how customers use our website and to measure the effectiveness of our advertising.
These services may use cookies, pixels or similar technologies and may collect information such as device type, browser, pages visited and interactions with advertisements.
How We Protect Personal Information
We take reasonable steps to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.
Measures may include secure website connections, restricted administrative access, password security, website security tools, reputable payment providers, backups and software updates.
No internet service can guarantee absolute security, but we take reasonable precautions appropriate to the information we hold.
How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by law.
Some order and transaction records may need to be retained for accounting, taxation, dispute-resolution or legal purposes.
When information is no longer required, we take reasonable steps to securely delete or anonymise it where appropriate.
Accessing or Correcting Your Information
You have the right to ask us for access to personal information we hold about you and to request correction if you believe it is inaccurate.
To make a request, contact:
Privacy Officer
[email protected]
We may need to verify your identity before providing personal information.
Disclosure of Information
We may disclose personal information where reasonably necessary:
- to process or deliver your order
- to payment providers
- to couriers and delivery providers
- to service providers acting on our behalf
- to detect or prevent fraud or security threats
- where required or permitted by law
- to protect our legal rights.
We do not sell your personal information.
Privacy Breaches
If a privacy breach occurs, we will assess it and take appropriate action in accordance with the Privacy Act 2020.
Where required by law, we will notify affected individuals and the Office of the Privacy Commissioner.
Third-Party Websites
Our website may contain links to third-party websites.
Those websites operate independently and have their own privacy practices.
We are not responsible for the privacy policies or content of unrelated third-party sites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology or legal obligations.
The latest version will be published on this page with the date it was last updated.
Questions or Complaints
If you have any questions or concerns about your privacy, please contact:
Privacy Officer
Your Jewellery Shop NZ
[email protected]
You may also contact the Office of the Privacy Commissioner if you believe your privacy rights have been breached.