Terms & Conditions
Last updated: 12 September 2026
These Terms & Conditions apply to purchases made from Your Jewellery Shop NZ through our website, yourjewelleryshop.nz.
By placing an order with us, you agree to these Terms & Conditions.
Nothing in these terms is intended to limit or exclude any rights you have under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or any other applicable New Zealand consumer law.
About Us
Your Jewellery Shop NZ is a New Zealand online jewellery retailer specialising in personalised and non-personalised jewellery and gifts.
Email: [email protected]
Website: yourjewelleryshop.nz
Prices
Unless otherwise stated, prices on our website are shown in New Zealand dollars (NZD) and include GST where applicable.
We make every effort to ensure our prices and product information are accurate.
If a product is accidentally displayed at an obviously incorrect price, we may contact you before processing the order. If we cannot fulfil the order at the advertised price, we will cancel the affected order and refund any amount already paid.
Orders
When you place an order, you are responsible for checking that the product, personalisation details, delivery address and other information you provide are correct.
We will send you an order confirmation after your order has been received.
We reserve the right to decline or cancel an order where, for example, a product is unavailable, payment cannot be confirmed, there is an obvious pricing or website error, we reasonably suspect fraudulent activity, or we are unable to manufacture or supply the item requested.
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled item or order.
Personalised Products
Many of our products are individually made or engraved using information supplied by the customer.
Please check all names, dates, wording, photographs, birthstones, sizes and other personalisation details carefully before submitting your order.
We will normally manufacture your item using the information exactly as supplied to us.
If you provide incorrect personalisation information and the product has already entered production, we may not be able to alter or cancel the order.
If a replacement is required because of information incorrectly supplied by the customer, an additional charge may apply.
If we make an error in the personalisation, or the product is faulty or does not match what you ordered, please contact us so we can put it right.
Your rights under the Consumer Guarantees Act continue to apply to personalised products.
Production Times
Personalised products are generally made to order.
Please allow approximately 15 working days for personalised jewellery to be produced unless a different timeframe is shown on the product page.
Non-personalised products are generally dispatched more quickly where they are in stock.
Production and delivery estimates are provided in good faith. If there is an unexpected significant delay, we will make reasonable efforts to let you know.
Shipping and Delivery
We offer free standard shipping within New Zealand, unless otherwise stated.
Shipping to Australia is a flat rate of NZ$12.00.
Please ensure your delivery address is complete and correct.
Delivery timeframes are estimates and may be affected by couriers, public holidays, weather, customs processes or other circumstances outside our reasonable control.
Where overseas customs duties, taxes or other charges apply and have not been collected by us at checkout, they are the responsibility of the recipient.
Change of Mind Returns
Please choose carefully.
Customers are not automatically entitled to a refund or exchange simply because they change their mind.
Because personalised jewellery is made specifically for you, we do not accept change-of-mind returns or exchanges on personalised products.
This does not affect your rights where a product is faulty, damaged, incorrectly supplied, not as described, or otherwise fails to meet the guarantees required by New Zealand consumer law.
Cancellations and Changes
If you need to change or cancel a personalised order, please contact us as soon as possible.
Personalised orders may be cancelled for a full refund within 24 hours of placing the order.
After this time, production may have commenced and we may no longer be able to cancel or alter the order.
Faulty, Damaged or Incorrect Products
If your product arrives faulty, damaged, incorrectly personalised by us, or significantly different from its description, please contact us as soon as reasonably possible.
Depending on the circumstances and your rights under the Consumer Guarantees Act, the appropriate remedy may include a repair, replacement or refund.
Nothing in these Terms & Conditions limits your statutory rights.
Product Images and Information
We make reasonable efforts to display our jewellery accurately.
Colours may appear slightly different depending on your screen or device, and handmade or personalised products may have minor variations.
Product photographs may show examples of personalisation.
Measurements and dimensions are approximate unless stated otherwise.
Jewellery Care
Jewellery may be affected by normal wear, moisture, perfumes, cosmetics, chemicals and the way it is stored or handled.
Damage caused by misuse, accidental damage or failure to follow reasonable care instructions may not constitute a product fault.
This does not affect your rights where a product is not of acceptable quality or sufficiently durable in the circumstances.
Payments
We accept the payment methods displayed at checkout.
Payment must be completed or otherwise authorised before an order is processed, unless an approved payment method provides otherwise.
Where you use a third-party payment provider such as Afterpay, additional terms imposed by that provider may also apply.
Website Use
You may use this website for lawful personal shopping and information purposes.
You must not knowingly interfere with the operation or security of the website, attempt unauthorised access to our systems, introduce malicious software, or use the website for unlawful purposes.
Intellectual Property
Unless otherwise stated, the content on this website, including our branding, written content, graphics and original photography, belongs to Your Jewellery Shop NZ or is used with permission.
You may view and use the website for your own personal, non-commercial purposes.
You may not reproduce, publish, commercially exploit or distribute our original website content without permission, except where permitted by law.
Privacy
We collect and use personal information to process orders, communicate with customers, provide customer service, administer our website and carry out other legitimate business activities described in our Privacy Policy.
Our handling of personal information is subject to the Privacy Act 2020.
Please refer to our separate Privacy Policy for further information.
Third-Party Services
Our website may use services provided by third parties, including payment processors, courier companies, analytics services and other technology providers.
Where you use a third-party service, that provider may also have its own terms and privacy policies.
Liability
To the maximum extent permitted by New Zealand law, we are not responsible for losses arising from circumstances outside our reasonable control.
Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot legally be excluded under the Consumer Guarantees Act, Fair Trading Act or other applicable New Zealand law.
Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, website or legal requirements.
The version applying to your purchase will generally be the version published on our website when you placed your order.
Governing Law
These Terms & Conditions are governed by the laws of New Zealand.