Shipping
Free Shipping within New Zealand
We offer free standard shipping to New Zealand addresses.
Shipping to Australia is a flat rate of NZ$12.00.
Personalised jewellery is made to order. Please allow approximately 15 working days for production unless a different timeframe is stated on the product page.
Delivery time is additional to the production period.
Non-personalised products are generally dispatched sooner where they are in stock.
Delivery timeframes are estimates and may occasionally be affected by courier delays, public holidays or circumstances outside our control.
Please check your delivery address carefully when placing your order.
Cancellation of Personalised Orders
If you need to cancel or change a personalised order, please contact us as soon as possible.
Personalised orders may be cancelled for a full refund within 24 hours of placing the order.
After this time, production may have commenced and we may no longer be able to cancel or alter the order.
Personalised Products
Because personalised jewellery is made specifically for you, we do not accept returns or exchanges simply because you change your mind.
Please carefully check names, spelling, dates, photographs, birthstones, sizes and other personalisation details before placing your order.
If we make an error in the personalisation, or the item is faulty, damaged or not as ordered, please contact us and we will put it right.
This does not affect your rights under the Consumer Guarantees Act 1993.
Faulty, Damaged or Incorrect Items
If an item is faulty, damaged, incorrectly personalised by us, or significantly different from what you ordered, please contact us as soon as reasonably possible.
Depending on the circumstances, the appropriate remedy may be a repair, replacement or refund in accordance with the Consumer Guarantees Act.
There is no arbitrary 60-day limit on your rights under the Consumer Guarantees Act.
Ring Sizing
Please check our ring sizing guide carefully before ordering.
If you order an incorrect ring size, please contact us within 7 days of receiving the item to discuss whether an exchange or other solution is available.
Where a ring has been personalised or specially made, we may not be able to exchange it because an incorrect size was selected by the customer.
If we supply a different size from the one ordered, or the product is otherwise faulty or not as described, your rights under the Consumer Guarantees Act apply.
Change of Mind
Customers are not automatically entitled to a refund or exchange simply because they change their mind.
Personalised products are therefore not returnable for change of mind.
This policy does not limit your rights where an item is faulty, damaged, incorrectly supplied or otherwise fails to meet the guarantees required by New Zealand consumer law.